Frequently Asked Questions

Call 1-718-549-3456 now for a free consultation.

Overview

General Questions
Why do I need a website?
How will a website help my business?
Have you created sites for businesses like mine?
How do I name my site?
Do I need a domain name?
What if I already have a domain name?

Billing
Are there any fees to upgrade or downgrade my plan?
How will I be billed?
What forms of payment are available?
What if my credit card is declined?
How can I update or change the method of payment for my account?
How do I cancel my account?
Can I change the term of my contract?

E-Commerce

E-Commerce Basics
Is my online store secure?
Can I add, delete, and edit products in my store?
What do I need to take credit card orders online?
What credit cards can I accept online?
How do I know if an order has been placed in my store?
I don't know HTML can I still have an online store?

Additional Help

Customer Service
What are the hours of support?
How do I contact Customer Service?

Sales
How do I contact Sales?

Technical Support
How do I contact Technical Support?

Billing
How do I contact Billing?

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Overview

Why do I need a website?
The Internet is having a profound effect on the economy, the world of communications, and the way business is conducted on a daily basis. This computer-based worldwide information network enables people to communicate and share resources more effectively and inexpensively than ever before. Can you afford not to take advantage of such a powerful business tool?

How will a website help my business?
A website will keep your business competitive and efficient. A website can help your business expand to reach millions of new customers in the global marketplace and to respond quickly and efficiently to their changing needs. DeskTopWorks will help you build a website with the latest upgrades and online marketing techniques to increase your business on the Internet.

Have you created sites for businesses like mine?
Many small businesses have chosen DeskTopWorks as their partner in building and promoting their businesses online. DeskTopWorks can do the same for you. We have built websites for companies that have varied levels of website experience; we offer everything from starter websites to website marketing services and e-commerce. Let our professionals cut through the confusion of website development and provide a clear, understandable path to a reliable website for your business.

How do I name my site?
The ideal name would be a name that your customers already associate with you, such as your business name. If your company's name is ABC Signs, Inc., you could register the domain name abcsigns.com. If your business name is not available, think of variations you can use. Then, submit your ideas to DeskTopWorks' customer service, and they'll check the availability and assist you with registration if needed.

Do I need a domain name?
Any business can benefit from having a custom domain name, but for an e-commerce site, a domain name is crucial. Similar to a customized toll-free phone number, a domain name gives your business a unique identity on the Internet, making it easy for visitors to find and remember your website.

What if I already have a domain name?
No problem! We'll be glad to transfer your existing domain name to your DeskTopWorks website.

Billing

Are there any fees to upgrade or downgrade my plan?
No, there are no extra fees to change plans. If you upgrade or downgrade your next bill will reflect the package that you changed to.

How will I be billed?
Billing is ongoing and based on the package you choose.

What forms of payment are available?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.

What if my credit card is declined?
You will be asked to enter another credit card number. Credit cards are the only method of payment we accept unless the entire years payment is paid in advance of completion of web site. If you don't have another credit card, then payment must be paid five working days before work can begin on your site.

How can I update or change the method of payment for my account?
To update or change your payment information, please call 1-718-549-3456.

How do I cancel my account?
To cancel your hosting account, please call 1-718-549-3456.

Can I change the term of my contract?
Your monthly contract allows you the greatest flexibility and is currently the only term we accept.

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E-Commerce

Is my online store secure?
Yes.

Can I add, delete, and edit products in my store?
Yes.

What do I need to take credit card orders online?
Once the store it setup, you simply enter some basic information from the payment gateway and PayPal do the rest.

What credit cards can I accept online?
Most Payment Gateways allow you to accept the following credit cards online:

• American Express
• Discover Card
• MasterCard
• Visa

How do I know if an order has been placed in my store?
PayPal software will automatically send you an order confirmation, via email, so you always know when an order is placed.

I don't know HTML can I still have an online store?
Absolutely. We make it easy for the non-programmer to manage an online store.

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Additional Help

What are the hours of support?
Monday–Friday 8:00 a.m.–8:00 p.m. (EST).

How do I contact Customer Service?
To contact us please call 1-718-549-3456, option #2 or send us an e-mail at register@desktopworks.net.

Sales

How do I contact Sales?
Contact Sales at 1-718-549-3456, option #1.

Technical Support

How do I contact Technical Support?
After your site is launched, you can call 1-718-549-3456.

Billing

How do I contact Billing?
DeskTopWorks will bill you for your website design services only. DeskTopWorks' billing support number is 1-718-549-3456, option #4. Desktoworks.net provides billing services for the hosting of your website once it is complete. Desktoworks.net's customer support number is 1-718-549-3456.

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